Refund policy

Returns Timeframe

We offer a 30-day return period, starting from the date your order is delivered. Requests submitted outside of this timeframe will not be eligible for review.

Return Eligibility

To qualify for a return, items must be:

  • Unworn, unused, and in resaleable condition

  • Returned with all original tags attached

  • Sent back in the original packaging

  • Accompanied by proof of purchase

Any item showing signs of wear, use, or alteration will not be approved.

How to Request a Return

To initiate a return, please email info@vanturamelbourne.com with your order number and reason for return.

Returns must be approved before being sent back. Any parcels received without prior authorization will be rejected.

Once approved, return instructions will be provided.

Return Shipping & Fees

  • Customers are responsible for all return shipping costs

  • A restocking fee may apply to approved returns to cover inspection, handling, and processing

  • All returns must be sent via Australia Post with tracking and insurance

  • We do not accept returns sent through alternative couriers

Shipping costs are non-refundable.

Incorrect or Damaged Items

Please inspect your order upon delivery.

If you receive an item that is:

  • Faulty

  • Damaged

  • Incorrect

You must contact us immediately upon receipt at info@vanturamelbourne.com.

In these cases, Vantura Melbourne will cover return shipping and applicable fees once the issue is verified.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items

  • Gift cards

  • Custom or personalised products

  • Perishable goods (including food, flowers, or plants)

  • Personal care or beauty products

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please contact us before submitting a return request.

Exchanges

We do not offer direct exchanges.
To receive a different item, please return the original (if approved) and place a new order separately.

European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, without providing a reason.

Returned items must meet the same condition requirements outlined above and include proof of purchase.

Refunds

Once your return is received and inspected, you will be notified of the outcome.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take up to 10 business days

  • Banks or card providers may require additional time to reflect the refund

If 15 business days have passed since approval and you have not received your refund, please contact info@vanturamelbourne.com.